Processing Times & Shipping:
Shipping fees will be calculated on checkout.
Shipping options are nationwide in Ireland with An Post Mail Services.
Once you have placed your order, your package will be shipped within 2-4 working days (please note, custom orders take slightly longer due to the time we need to make your piece, and send to you for approval). You will receive an email notification when your order has been shipped.
Shipping times also lengthen in the run up to Christmas (from mid October to December).
If you are looking to receive your purchase by a specific date, please enquire in advance to make sure we can get your package out to you in time.
Shipping Costs & Location
• Shipping fees will be calculated on checkout.
• Shipping to IRELAND via Standard AN POST Mail Services
Important Information
All prints have the option to be ordered with or without frames.
The prints without frames will be placed into cellophane sleeves with cardboard backing, wrapped in ribbon and placed into a board backed please do not bend envelope.
The frames will be wrapped in bubblewrap and placed into white cardboard postage boxes.
All items will be posted via Standard An Post Mail.
Please let me know if you would like your items posted via Registered Post. This will require an additional charge.
All A5 Greetings cards will be posted in A4 board backed envelopes.
Dispatch Time General Orders
Orders for general prints & cards are usually dispatched within 3-4 working days of receipt of your purchase. We make every effort to deliver within the times stated on our website but will not be liable for any loss caused to you by later delivery.
General Cards, Prints & Gifts Approximate Delivery Times
• It may take up to 2-4 working days – (A5 Cards & A4 Prints)
• It may take up 5-10 working days for other gifts – Memorial Boxes
• It may take up to 10 working days – (A3)
• Please allow longer delivery times during busier periods such as the run up to Christmas
Dispatch Time Custom Orders
Customised Orders are usually dispatched within 5-6 working days of receipt of your purchase (depending on the approval process). All custom orders will be sent to you via email prior to postage to make sure all details are correct including design layout, spellings etc. Due to the nature of the individual edits and specific printing, dispatch times may take a little longer.
Customized Prints, Cards & Gifts Approximate Delivery Times
• It may take up to 2-4 working days – (A5 Cards & A4 Prints)
• It may take up to 5-10 working days for other gifts- Memorial Boxes
• It may take up to 10 working days – (A3)
• Please allow longer delivery times during busier periods such as the run up to Christmas
Shipping rates are calculated by weight and the total will be provided at checkout.
We currently offer free shipping in Ireland on orders over €80 with the promo code FREEPOST. This covers one free shipment to one address and must be applied when purchasing. Free postage cannot be applied after the order has been confirmed.
Please note, if you would like to request your order to be sent by express or registered post, please get in touch with us before you order.
Refund Policy
Damages and issues:
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can sort it for you.
Exceptions / non-returnable items:
Certain types of items cannot be returned, these would be all personalised items. Please contact us if you have questions about your specific personalised piece. Please double check all spellings on names, dates etc for personalised items when ordering. Please ensure all details are correct on the digital sample that will be sent to you before approving it.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please get in touch if you have any questions.
Local Collection
Local collection can be organised. Local collection areas: outside the post office on main street Kingscourt. Days of the week: Thursdays & Fridays.
When ordering, if you’d like to opt for local collection, please select this option upon checkout.
